Shipping policy
Last updated: September 14, 2026
Everything we sell is already made and sitting in the workshop in Florence. Nothing is cut to order, so nothing waits on production.
Dispatch
Orders placed before 14:00 CET on a working day leave the workshop the same day. Anything after that, or over a weekend or Italian public holiday, goes out on the next working day.
You will get a confirmation email when the order is paid, and a second email with a tracking number when the parcel is handed to the carrier. If the second email has not arrived within two working days, write to us.
Delivery times
Times below are counted from dispatch, not from the moment you order.
| Destination | Carrier | Time after dispatch |
|---|---|---|
| Italy | Poste Italiane / BRT | 1–2 working days |
| European Union | DHL | 2–4 working days |
| United Kingdom | DHL Express | 2–4 working days |
| United States & Canada | DHL Express | 3–5 working days |
| Rest of world | DHL Express | 4–7 working days |
These are the carriers' own estimates. We do not control customs queues, weather or strikes, and we do not guarantee a delivery date.
Cost
Shipping is free on every order over $180. Below that, a flat rate is shown at checkout before you pay. There is no surcharge for express, because express is the only service we use outside Italy.
Duties and import taxes
For the EU, UK, United States and Canada, duties and import taxes are calculated and charged at checkout. Nothing further is due when the parcel arrives.
For every other destination the parcel ships DDU: the carrier will invoice you for duties before release. We cannot tell you that amount in advance and we cannot refund it if you reject the parcel.
Addresses
We ship to the address exactly as you enter it. Check it before paying. If you spot a mistake, write to us within two hours and we will try to correct it — after that the parcel has already been scanned out and it has to be handled as a return.
We do not deliver to PO boxes or to freight forwarders.
Lost or damaged parcels
If tracking has not moved for five working days, tell us and we will open a case with the carrier. If the parcel is confirmed lost, we replace it. If nothing identical is left, we refund you in full.
If the box arrives damaged, photograph it before opening and send us the photos the same day.
Returns
You have 30 days from delivery to send an item back, unused and in its original packaging. Start it from your account page and we email you a prepaid label. Refunds go to the original payment method within three working days of the parcel reaching us; your bank may take a few days more to show it.
Return postage is free. We do not charge a restocking fee.
Repairs
Repairs are free for the life of the bag and are not a return. Send it back whenever a stitch goes. We resew it and pay the postage both ways, and there is no invoice at the end of it.
Strade is a demo store built to showcase design and functionality. It does not sell products, and every name, price and image here is illustrative only.
