FAQ

Product & care

Everything about the materials we use and how to keep your pieces looking their best.

Wipe with a soft, dry cloth after each use and store the item in its dust bag, away from direct sunlight and heat sources. Avoid contact with perfume, alcohol and abrasive cleaners.

Every piece is designed in-house and produced in small batches by family-run workshops we have partnered with for years. Each workshop is audited annually for working conditions and material sourcing.

We work with full-grain leather, organic cotton and recycled brass hardware. The exact composition of each item is listed in the Materials tab on its product page.

Apply a water-repellent spray made for the material before first use, and let the item dry naturally at room temperature if it gets wet. Never use a hairdryer or radiator to speed up drying.

Orders & payment

Orders placed before 2pm on a business day are packed and dispatched the same day. Orders placed after that, or over the weekend, leave our warehouse on the next business day.

As soon as your parcel leaves the warehouse you receive an email with a tracking link. You can also follow the order from your account page under Order history.

Contact us within two hours of placing the order and we will do our best to amend it. Once the parcel has been dispatched it can only be handled as a return.

Only one discount code can be applied per order. Codes cannot be combined with items already marked down in our sale.

Delivery & returns

Standard delivery is free on every order over $100. Below that, a flat rate is shown at checkout before you pay. See our shipping policy for delivery times by destination.

Yes, we ship worldwide. Duties and import taxes are calculated at checkout for most destinations so there is nothing to pay on arrival.

You have 30 days from delivery to return an unworn item in its original packaging. Start the process from your account page and we will email you a prepaid label.

Refunds are issued to the original payment method within three business days of the return arriving at our warehouse. Your bank may take a few extra days to display it.

Didn’t find your answer?

Send us a message and our team will get back to you within one business day.